TERMS OF SERVICE (revised 3/26/23)
Scoopers is an independently owned and operated business (“us,” “we”
or “our”) that provides pet-waste removal services to residences, businesses and
commercial properties, you agree to the following terms of service (“Terms”) that govern
the sales and services provided by us (“Services”). By accepting the Services you hire
us for, you are bound to these Terms.
The customer understands our ability to provide the Services can be dependent on
weather, condition of grass height, access to your yard which is your own responsibility,
and other unknown outside influences.
DOG WASTE REMOVAL SERVICE
Scoopers offers residential and commercial pet waste removal services.
These services include One Time Clean, Weekly Cleaning, Every Other Week Cleaning,
and Seasonal Cleaning. All pricing is based on an area size of an 1/4th of an acre.
Larger areas will have an additional charge.
ACCESSING YOUR YARD
The Customer understands that if Scoopers can’t access the area
needing cleaning due to locked/blocked/frozen gates or dogs in the yard; the scoop will
be skipped and charges will still apply. Scoopers suggests adding gate
combinations or lock keys to your file to avoid locked gates. If the customer requests we
come back, a $5 driving fee will be added to the customer’s bill.
Scoopers will work through the rain and cold as long as we can safely
do so. The customer understands we cannot work through severe thunderstorms, high
winds, extreme high or low temperatures, flooding or an accumulation of snow.
HOLIDAYS Scoopers does not provide services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. If your pick up day falls on one of these days, we will skip service that week and pick up the following week.
Scoopers bills after servicing your yard. If your account is not paid in 7 days we will discontinue service
immediately until the issue has been resolved. If more than 30 days have passed since
your last clean up, a first time clean up fee will be applied. We will only pause service
for periods of 30 days. If service does not resume after the 30 day period you will be
removed from the schedule. One Time Cleanings will be billed after the service has
been completed. Payment is due within 24 hours. If payment becomes more that 30
days late Scoopers will turn your account over to collections.
LEAVES, DEBRIS AND TALL GRASS
We will always do our best to clean your yard the best that we can. We understand that
maintaining your yard is a lot of work and it may not always be in the best shape. The
customer understands that it can be very difficult to find dog poop in tall grass or in a
yard full of leaves or other debris. If your grass is tall when we come, there may be
some dog waste that is missed. We will be back on our next scheduled visit and will get
anything that was missed if yard maintenance is complete. If you find an excessive
amount that we missed, please let us know as soon as possible at Columbuscoopers@gmail.com
The following are items we charge extra for:
Cleaning/sanitizing dog waste from decks/patios/sidewalks ($5/visit)
Come Back request ($5/time)
Waiting- If you make us wait to perform your cleaning ($5/visit)
We may collect personal information from you on our Sites or through any other digital
or personal communication with you. Information collected by us is voluntarily provided
by you and may include information such as your name, email address, phone number,
and physical address. Our Sites may collect general information about the service you
are requesting such as the type of property and area needing service, the type and
number of pets you have, and general information about your pet’s behavior.We collect information about you in order to provide you with our services. We use
personal information about our users for a variety of purposes related to our business,
your information is for Scoopers use only. We will never sell your
information or send it to third parties.
We may provide user information to third-party service providers or vendors for
purposes of, including without limitation, processing your payments or sending
information to you, data tracking, maintenance or development of our System. We may
also share your personal information in connection with law enforcement requests or in
response to investigations, subpoenas, court orders, or other legal processes to
establish or exercise our legal rights or defend against legal claims or as otherwise
required by law.
Scoopers provides the above Services to you subject to the Terms,
which may be amended from time to time without notice to you. Amendments will be
effective upon our posting of such updated Terms to our website. We recommend you
visit the Sites to review any changes in our practices. Your continued use of our
Services shall constitute acceptance to any changes to the Terms. Some of the
notices published elsewhere on our site.
We reserve the right to shut down operations fully between Christmas and New Years Day.
Late payment fee $10 added to each bill that is late. Payment is due after service. Bill becomes late after 7 days